|Rob||Date: Friday, 2012-12-21, 6:33 PM | Message # 1|
|To identify the cause of these errors, inspect your installation log file. |
This is located (For Vista and later versions) in the "user" area and not where lotro installs.
C:\Users\Robert\AppData\Local\Turbine\The Lord of the Rings Online\Launcher (replace "Robert" with your logon name)
Open the log files and look for the errors encountered when LOTR attempts to install Visual C++
You need to run the launcher as administrator (Not the user who may be an administrator)
System.Net.WebException: The remote server returned an error: (403) Forbidden
This indicated the launcher was unable to download the required file and the web site it contacted gave a 403 error.
Solution: (Fault 1)
Run the launcher as administrator. HOLD the "shift" key and click the launcher, select "run as administrator" from drop down list. (This will give the loader the rights to install Visual C++ and Directx 9.0c).
This will resolve the issue for most people.
Solution: (Fault 2)
On some machines you will not be permitted to download and install exe files.
To test this open your web browser and navigate to the following site (file):
The file should download (or be blocked)
If it is blocked the possible causes are:
Anti Virus software is blocking download of executables.
Your firewall is blocking download of executables.
You will need to disable this protection TEMPORARILY to permit installation to continue.
I hope this helps.
Message edited by Rob - Friday, 2012-12-21, 6:34 PM